Welcome to Quality Assurance

Quality Assurance focuses on implementing process improvement initiatives that elevate the reputation of San Francisco State University, provide a positive employee experience, and result in lasting change and sustainable savings. Through qualitative and quantitative analysis of University business processes, we provide strategic recommendations based on data-driven decision-making.


The California Higher Education Collaborative (CHEC) has selected our project on leveraging Zoom to launch electronic signatures to receive a Focus on Efficiency award!