Our Projects

Audit Services serves as a liaison between San Francisco State University and external audit agencies. Audit Services also assists the University in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of the organization's governance, risk management, and internal controls.

Quality Assurance applies the Prosci methodology for change management to prepare, equip, and support departments moving through changes. The change management methodology is a structured and flexible methodology that allows change practitioners to apply and develop strategies/plans that assist with the adoption and usage of a particular initiative.

Quality Assurance has facilitated the campus adoption and implementation of DocuSign, an electronic signature solution tool. The use of electronic signatures has streamlined campus processes, enhanced security, and compliance, and provided a sustainable way to conduct University business.

All Administration & Finance practice directives are maintained by Quality Assurance on the Policies and Practice Directives website. Quality Assurance also works collaboratively with departments to develop and update their practice directives and procedures by conducting research on best practices, creating draft documents, and providing an opportunity for customer feedback. As policy specialists, Quality Assurance and Audit Services provide guidance and solutions to inquiries regarding policy matters. 

As the campus subject matter expert on continuous process improvement, Quality Assurance is committed to using best practices to optimize various departments’ operations and services. Leveraging available technology, Quality Assurance works with departments to redesign and implement processes that are more customer-oriented and streamlined.