Process Improvement Advisory Team

The Process Improvement Advisory Team (PIAT) is led and facilitated by Quality Assurance from Administration & Finance. Since July 2016, PIAT has focused on streamlining campus processes, concentrating on creating incremental change and removing administrative barriers that impede student success. PIAT is committed to continue engaging and working with campus constituents in support of the University's missions and the Graduation Initiative 2025. You are welcome to submit your process improvement ideas.


Our process improvement methodology is a continuous cycle that consists four primary components:

  • Engage - Document the process "as is" and collect baseline metrics
  • Streamline - QA team leads the process analysis and PIAT provides feedback
  • Execute - Implement the streamlined process while establishing communication and change management plans
  • Monitor - Measure and monitor the impact, and conduct revisions where necessary

In the past four years, we have focused on leveraging technologies to improve numerous University business processes by:

  1. Reducing costs
  2. Eliminating waste
  3. Enhancing service capacity and quality
  4. Creating a culture of continuous improvement


Continuous Improvement Cycle: 4 components connected as separate parts of a circle: Engage, Streamline, Execute, Monitor

PIAT Membership

Through its diverse membership, PIAT fosters cross-functional collaboration to drive process improvement solutions. PIAT is made up of managerial and administrative representatives across campus, including:

people having a meeting
  • Administration & Finance
  • College of Business
  • Graduate College of Education
  • College of Ethnic Studies
  • College of Health & Social Science
  • College of Liberal & Creative Arts
  • College of Science & Engineering
  • Division of Graduate studies
  • Library
  • University Corporation
  • Office of Research and Sponsored Programs


Execution and Delivering Results

Project Highlights

Electronic Signatures

  • Over 4,500 registered DocuSign users
  • 200+ University forms have been approved for DocuSign use
  • More than 60% improvement in process efficiency for the campus

Digitizing the Financial Aid Verification Process

  • With the use of DocuSign, returning and prospective SFSU students could securely submit sensitive financial aid verification documents online.
  • The first disbursement of financial aid for Fall 2020 consisted of over $70 million.


  • Technology Acquisition Review Process (with Information Technology Services)
  • Direct Payment Request and Training Materials  (with Procurement)
  • Honorarium Payment Request (with Human Resources)
  • Document Records Retention Initiative (campuswide)



Process Improvement Presentation Series

  • Director of Procurement: Procurement Website Redesign
  • Associate Director of Employment Services: Relocation Procedures
  • Information Security Officer:  Technology Acquisition Review Updates
  • Quality Assurance: Chancellor’s Office Policy Update, Process Improvement Tips